The Braun Corporation, the leading manufacturer of wheelchair accessible vehicles and wheelchair lift systems, recently honored Ride-Away of Norfolk, VA with the Customer 1st Award. The award recipients were selected based on customer survey results over the course of 2010. This award is presented to dealers who earned a score of 90% or above on the customer surveys that Braun had received, and the Norfolk team received an average score of 95%.
Ride-Away of Norfolk, the leading provider of wheelchair vans in Norfolk VA, has been delivering freedom to individuals with disabilities since 2004. Ride-Away employees come to work each day dedicated, not only to providing the best wheelchair accessible vehicles, but also committed to enriching the quality of life in their communities. Whether it’s getting involved with a local non-profit organization, running a relay to fight Multiple Sclerosis or joining in a wide range of community activities, that dedication to serve has always been the benchmark for Ride-Away of Norfolk and its employees.
“Improving the lives of others and taking an active role in the community is vitally important,” says Ride-Away Vice President, Jaime Kuczewski. “The employees at our Norfolk, VA facility know that providing the highest quality mobility products and customer service to our clients is what Ride-Away has consistently been known for, and they don’t just preach it; they live it day in, day out, and I am exceptionally proud that they have received this prestigious award.”
The employees at Ride-Away’s Norfolk location use their years of experience in the vehicle modification industry and their willingness to go the extra mile to make sure customers are given the highest level of satisfaction and customer service, to make the lives of the people and families within their community better. Customers regularly write to Ride-Away of Norfolk to express their gratitude in unsolicited letters to the employees there.
A loyal customer from Virginia took the time to write a letter to thank the team in Norfolk for going above and beyond to supply a wheelchair accessible vehicle for her brother Billy, who suffered a stroke two years ago and is currently in a wheelchair. Her family did not have the means to purchase a vehicle, so Ride-Away would occasionally provide Billy and a family member transportation to and from doctor’s appointments. This time however, Billy’s daughter was graduating high school, so Ride-Away was able to provide a wheelchair accessible vehicle big enough to fit Billy and his whole family, including his daughter.
Because of the team in Norfolk, Billy was able to see his daughter walk across the stage and receive her high school diploma. After the ceremony, Billy and his family went out to dinner to celebrate; this was the first time that Billy had been out to dinner since his stroke two years prior. “It was truly the best day for all of us… Again I want to say thank you from the bottom of my heart,” said Billy’s sister Debra.
Providing excellent customer service not only requires our Mobility Consultants to meet the needs of Ride-Away’s clients, but it also requires them to provide their clients with the most options for mobility products as well. Ride-Away of Norfolk has introduced many new and innovative mobility products over the past year, including the GoShichi Wheelchair Accessible Pick-Up Truck, the Mobility Conquest Wheelchair Accessible Motorcycle, and the most revolutionary driving control products from Guidosimplex. These ground-breaking products have given our clients more options, and more freedom to go where they want to go, when they want to. As the leader in providing the finest mobility equipment options in Norfolk, VA, Ride-Away knows that in order to remain at the forefront in the mobility industry, they must continue to offer innovative and ground-breaking products to their clients.
“We believe that our commitment to provide our clients with exceptional service is what separates us from our competition,” says Mark Lore, Ride-Away President/CEO. “Our Norfolk location has received many unsolicited customer testimonials over the years, and this customer feedback is truly what we live for! The commitment and dedication to our customers that our team in Norfolk has shown over the years is truly remarkable, and it proves that they all are very deserving of this award.”
BraunAbility has over 200 dealer locations nationwide, and each is staffed with mobility experts who are trained to evaluate the individual needs of customers. Ride-Away of Norfolk has been known for its outstanding customer service throughout the years, providing round-the-clock support for their customers with their 24/7 Roadside Assistance Program and will soon be implementing a 24/7 Sales Support Program to better serve the needs of their customers.
“Our customers rely on their dealers to provide a sales and service experience that addresses their unique needs,” says Braun President Nick Gutwein. “These dealers have gone above and beyond in meeting their customers’ needs and building life-long relationships with them.”
