The Braun Corporation, the leading manufacturer of wheelchair accessible vehicles and wheelchair lift systems, recently honored Ride-Away of Richmond, VA with the Customer 1st Award. The award recipients were selected based on customer survey results over the course of 2010. This award is presented to dealers who earned a score of 90% or above on the customer surveys that Braun had received.
Ride-Away of Richmond, the leading provider of wheelchair vans in Richmond, has been delivering freedom to individuals with disabilities since 2004. Ride-Away employees come to work each day dedicated, not only to providing the best wheelchair accessible vehicles, but also committed to enriching the quality of life in their communities. Whether it’s getting involved with a local non-profit organization, running a relay to fight Multiple Sclerosis or joining in a wide range of community activities, that dedication to serve has always been the benchmark for Ride-Away of Richmond and its employees.
“Improving the lives of others and taking an active role in the community is vitally important,” says Ride-Away Vice President, Jaime Kuczewski. “The employees at our Richmond, VA facility know that providing the highest quality mobility products and customer service to our clients is what Ride-Away has consistently been known for, and they don’t just preach it; they live it day in, day out, and I am exceptionally proud that they have received this prestigious award.”
The Richmond location decided that they wanted to take their level of customer service up a notch by letting their customers know about the new products and services that their location had to offer, as well as some helpful maintenance tips that would help prolong the life of their wheelchair accessible van and adaptive equipment. So they invited each one of their customers to come into their facility last month for a Service Workshop.
This one-on-one customer interaction was something that their customers had never experienced before, but were thrilled that they had been presented with the opportunity to become more knowledgeable about their wheelchair vans and mobility equipment. Ride-Away’s Richmond location took the extra step to educate their customers on things that could help save them time and money, while giving them more knowledge with the equipment they have in their vehicles.
Providing excellent customer service not only requires our Mobility Consultants to educate and meet the needs of their clients, but it also requires them to provide their clients with the most options for mobility products as well. Ride-Away of Richmond has introduced many new and innovative mobility products over the past year, including the GoShichi Wheelchair Accessible Pick-Up Truck, the Mobility Conquest Wheelchair Accessible Motorcycle, and the most revolutionary driving control products from Guidosimplex. These ground-breaking products have given our clients more options, and more freedom to go where they want to go, when they want to. As the leader in providing the finest mobility equipment options in Richmond, Ride-Away knows that in order to remain at the forefront in the mobility industry, they must continue to offer innovative and ground-breaking products to their clients.
“We believe that our commitment to provide our clients with exceptional service is what separates us from our competition,” says Mark Lore, Ride-Away President/CEO. “Our Richmond location has received almost 1,000 unsolicited customer testimonials over the years, and this customer feedback is truly what we live for! The commitment and dedication to our customers that our team in Richmond has shown over the years is truly remarkable, and it proves that they all are very deserving of this award.”
BraunAbility has over 200 dealer locations nationwide, and each is staffed with mobility experts who are trained to evaluate the individual needs of customers. Ride-Away of Richmond has been known for its outstanding customer service throughout the years, providing round-the-clock support for their customers with their 24/7 Roadside Assistance Program and will soon be implementing a 24/7 Sales Support Program to better serve the needs of their customers.
“Our customers rely on their dealers to provide a sales and service experience that addresses their unique needs,” says Braun President Nick Gutwein. “These dealers have gone above and beyond in meeting their customers’ needs and building life-long relationships with them.”
